​Appointment Times

We do our best to arrive at a consistent time for each visit; however, exact arrival times cannot be guaranteed due to scheduling changes or special requests. Please allow a 3-hour arrival window on your scheduled cleaning day.

You will receive a reminder email 2 days prior to your appointment.

Cancellations & Rescheduling

We understand that schedules change. To help us serve all clients and support our team, we require at least 48 hours’ notice for cancellations or rescheduling.

• Cancellations made with less than 48 hours’ notice will incur a $70 cancellation fee.

Thank you for giving us timely notice so we can offer your appointment time to another client.

Lock-Outs

If our team arrives and is unable to access your home, or the home is not ready to clean (for example: no entry instructions, unsecured pets, or utilities unavailable), a $75 lock-out fee will be charged.

Accidents

While we take great care in every home, accidents can occasionally happen. Please inform us in advance of any fragile or delicate items. If damage occurs, it must be reported promptly so we can file a claim with our insurance provider.

Minimums & Service Pricing

• There is an $110 minimum for all cleaning appointments.

• Deep cleanings and move-out cleanings start at $180.

Refunds & Quality Assurance

Due to the nature of our services, refunds are not provided.

If you have a concern regarding your cleaning, please notify us within 24 hours of the service. We will return on the next business day to address valid issues.

Respectful Service

We value respectful communication and a positive working environment. If a client is consistently rude, disrespectful, or unreasonably critical, we reserve the right to discontinue service.

Cleaning Products

We stand behind the products we use. If you prefer specific cleaning products, they must be provided by the client, pre-mixed, and ready for use. We are not responsible for damage caused by products outside our standard supplies.

Pets

For the safety of our team and your pets, please ensure pets are secured in a separate room or outside during the cleaning. We do not clean pet droppings, litter boxes, or similar pet messes.

Payment

Payment is due before or at the time of service.

• Checks must be placed in a sealed envelope and signed across the flap.

• A $40 fee will be charged for returned checks. Writing a check authorizes us to debit those funds if necessary.

• We accept Venmo. Please add 2% to cover Venmo processing fees.

Tipping

Tips are always appreciated but never expected. We prefer tips be given directly to the cleaning team on the day of service. Tips sent via Venmo or bank payments are distributed to teams quarterly as cash bonuses.

How to Prepare for Your Cleaning

To ensure the most thorough clean, please tidy surfaces and rooms before we arrive. We vacuum and mop under furniture where accessible, but we do not move heavy furniture or items that could damage floors.

Supplies & Equipment

We bring all necessary cleaning supplies and equipment, except toilet brushes. Please ensure a toilet brush is available in each bathroom.

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If you have questions about any of our policies, we’re always happy to talk them through.

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